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A/S
Easy functions and features: |
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1. |
Real
time online technical support using PC remote control
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2. |
Online
education for novice PC users
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3. |
Online consulting using messenger function
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4. |
CRM
(session history & news function)
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5. |
Program
& File transfer
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6. |
Overview basic configuration of client PC
from control program
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7. |
Monitor branch offices
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 Function 1
(Client Information)
-Overview basic configuration of client PC including IP
Address
You can provide effective customer support by viewing
the basic configuration of client PC.
In addition, news function provides key marketing
strategy by sending newsletters. to all clients at once.
In addition, easy connecting procedure (no hassle for
checking IP address anymore) makes both customers and
supporting staffs happy.
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Function 2
(Session History)
- Keeping the record of session history for reference
You can keep the record of each session so that you'll
have better understanding of each client.
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Function 3
(Remote Control)
-Remote control client PC by viewing full screen.
You can access to your client PC and share the
controlling power of keyboard and mouse as you were
sitting in front of it.
You can run all programs, change system configuration,
install program, restart and shut-off system and many
more.
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Function 4
(File Manager)
-Dual file manager makes you easy to
transfer files and folders between client and support
staff
FTP file transfer mode enable supporting
staff to transfer files fast and easily by viewing the
both windows of file list.
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Function 5
(Messenger)
-Messenger function provides easy communication between
the client and support staff during consulting.
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Function 6
(News)
-News function enables support staff to send newsletters
to all clients at once.
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